Using our website

When you use our website, we collect your information in a number of ways.

We use data called ‘cookies’ to get information about how you’re using our website – for example, what pages you click on. Find out more how we collect and use cookies when you browse our website.

If you use email or a form on our website to contact us for advice you can find out more about how we use and store your information.

If you’re a referral agent

You can make a referral over the phone or by email with our referral form. We will use your email address to acknowledge receipt of the referral. In the referral form or over the phone we ask for you contact details including name, email and phone number. We use these contact details to let you know we’ve made contact with the client or if we’ve been unable to make contact with the client. With the client’s permission we may use your contact details to update you on the help and support they are receiving from us. We may also use your contact details if there are safeguarding concerns. We don’t share your personal information.

If you contact us requesting a talk, training or more information about our services we will use you name, email address or phone number to arrange this and provide any information. We’ll ask your permission to add you to our contacts list for future updates and events relevant to the service you’re interested in. We don’t share your personal information.

If you complete a service feedback survey, powered by Survey Monkey, we ask for your contact details including name and email. We’d use your contact details to get in touch about your feedback if we need to. It’s optional – you can leave feedback anonymously if you want to. We’ll get your permission to collect your information by asking you to tick a box on our survey form. We don’t share your personal information.

Storing your information

Your information is stored securely on our own internal systems. All volunteers and staff who access your data have had data protection training to make sure your information is handled sensitively and securely.

We keep your data for 6 years and it’s then deleted.

The feedback form itself is provided by our trusted research partner, Survey Monkey. They keep your details securely on their system.

Get in touch with us about your data

You can contact us at any time and ask us:

  • What information we’ve stored about you
  • To change or update your details
  • To delete your details from our records

Please contact us at

If you want to make a complaint

If you’re not happy with how we’ve handled your data, you can make a complaint.

You can also raise your concern with the Information Commissioner’s Office.