What we do for you in an emergency

Quickly access appropriate services and grants to get back on your feet.

Broken heating

Get your heating fixed or replaced and access temporary electric heaters while you wait. Ask us how.

Keep Warm

Energy meter top ups

Can't afford to top-up? Let us help you find the best way to keep your lights on and your home warm.

Top up

Power cuts and gas emergencies

For power cuts, call 0800 072 7282. For gas leaks, call 0800 111 999.

Ask an adviser for help

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    Advice line 0800 804 8601

    Admin line 02380 336172

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